Our policies and procedures

Wiltshire Health and Care does not routinely publish policies and procedures on this website unless regulations and national guidance requires us to.

• The Wiltshire Health and Care Complaints Policy can be viewed here.
• The Wiltshire Health and Care Access, Booking and Choice of Date Policy
• Consent for Treatment for All Patients Policy
• Health and Safety Policy
• Recruitment Policy

If you have a particular enquiry about our policies and procedures, or would like to request a policy not published here, please email  whc.corporateservices@nhs.net  who will respond to you directly.

Equality, Diversity and Inclusion

Please click here for information on Equality, Diversity and Inclusion

Work with us

Please click here to find out more about working for Wiltshire Health and Care

Standing Financial Instructions

Please click here for standing financial instruction

Patient Advice and Liaison Service (PALS)

We welcome any feedback on how we are doing, contact the Patient Advice and Liaison Service (PALS) on Tel: 0300 123 7797, email – PALS.wiltshirehealthandcare@nhs.net

PALS Team
Room 2060
Wiltshire Health and Care
Chippenham Community Hospital
Rowden Hill, Chippenham
Wiltshire SN15 2AJ

Information Governance

Information Governance Policy and Strategic Management Framework can be viewed here

Wiltshire Health and Care is pleased to report that it submitted its annual Data Security & Protection Toolkit assessment.  You can see our confirmation by following the link: ://www.dsptoolkit.nhs.uk/OrganisationSearch/AXG

Freedom of Information

If you have a Freedom of Information Act request, please send this to whc.corporateservices@nhs.net

Please note: Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities.  We apologise for any inconvenience this may cause.  We are committed to responding to your request and will respond as soon as we are able. Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at https://ico.org.uk

Estates Management:

Wiltshire Health and Care (WHC) uses estate predominantly owned and managed by NHS Property Services, with a small proportion of services being accommodated in other Health and Social Care partner’s buildings.  Therefore WHC’s estates responsibilities are as a tenant rather than a landlord. To support these arrangements WHC purchases technical estates advice including annual audits of estates services from the Royal United Hospitals Bath NHS Foundation Trust.  In addition there are regular performance meetings and water safety meetings.  Any work required to the buildings are planned in partnership with the landlord and any other tenants in the building, supported by the RUH estates team.  If works are significant then project management processes and procedures are used in the delivery of these works.

Charging regimes and policies

Wiltshire Health and Care (WHC) have not charged any fees under a statutory charging regime.  WHC do reserve the right to issue a statutory charge under the Freedom of Information Act 2000 or Data Protection Act 2018 where applicable.