About us We are an NHS partnership focused on community services in Wiltshire

Patient Records

Please note – Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause.  We are committed to responding to your request and will respond as soon as we are able. Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at https://ico.org.uk

How do I access my patient records?

You have the right to access the personal information Wiltshire Health and Care holds about you. You may ask to view your patient/health records in person, or you may ask for a copy of your health records.

In most circumstances the information will be provided to you free of charge.  Wiltshire Health and Care may raise a charge for excessive, unfounded or repeated requests.  In these circumstances we will inform you of the potential cost before responding to your request so that you can make a decision on whether you would like to proceed.

We will respond to your request within 1 calendar month of receiving it.  Should additional time be required because of the complexity of the request we will write to let you know.

Please note, we will need to confirm your identity before disclosing information or releasing photocopies.

To request access to your patient records held by Wiltshire Health and Care:

How we use your personal information

Wiltshire Health and Care is registered with the Information Commissioner’s Office as a Data Controller, as required by the UK General Data Protection Regulations (GDPR) and Data Protection Act 2018. Information about our registration, including in general terms how we use personal data, can be found in our Data Protection Register Entry Details.

Our Privacy Notice for Patients can be found here.

An addendum to our Privacy Notice for Patients covering COVID-19, can be found here

Details of how we handle your information can be found here.

Our Privacy Notice for Staff can be found here.

For further information, please phone us on 01249 456565 or email whc.informationgovernance@nhs.net

Accessing information

If you would like to report a concern or inaccuracy within your record or would like to restrict who your medical data is shared with, please speak to your clinician or contact any of the people listed below. They will be happy to help:

Steven Lobb
IG Manager and Data Protection Officer
Wiltshire Health and Care
Corporate Services, Rowden Hill
Chippenham
Wiltshire
SN15 2AJ

Email: whc.informationgovernance@nhs.net

PALS (Patient Advice and Liaison Service)

PALS Team
Room 2060
Wiltshire Health and Care
Chippenham Community Hospital
Rowden Hill, Chippenham
Wiltshire SN15 2AJ

Tel: 0300 123 7797   Email: pals.wiltshirehealthandcare@nhs.net

Sara Quarrie – Caldicott Guardian
Director of Quality, Professions and Workforce
Room 2026, Rowan East
Chippenham Community Hospital
Rowden Hill, Chippenham
SN15 2AJ
Email: whc.informationgovernance@nhs.net

Katy Hamilton Jennings
Senior Information Risk Owner
Room 2047
Wiltshire Health and Care
Chippenham Community Hospital
Rowden Hill, Chippenham
Wiltshire SN15 2AJ

Email: whc.informationgovernance@nhs.net

If you would like advice or report a concern directly to the data protection and privacy and electronic regulator, you can use the contact details below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline: 0303 123 1113