News The latest news and stories from Wiltshire Health and Care

We’re listening! Why continuous feedback about our services is vital

We’re listening! Why continuous feedback about our services is vital

To help us provide excellent care and quality services, we need continuous  feedback from the people who know us best. We want our patients, their families and carers and staff to tell us how they think we are doing. This will  help us inform and shape improvements for our services and our workforce.

The new Patient and Public Involvement Group will meet regularly. It is made up of WHC staff and partner organisations such as Healthwatch Wiltshire and Carer Support Wiltshire.  We would like our patients, carers and members of the public to become involved too. These informal meetings are currently held virtually, but are a great way of sharing ideas and knowledge and discussing engagement priorities.

Our colleagues are our most valuable asset, therefore we offer staff many ways to share their feedback, from one-to-one meetings, listening events, staff surveys and leadership briefings.

Covid-19 has meant that we have had to deliver some of our services in a different way.  As we emerge from the pandemic we remain committed to listening to our patients, their families, carers, our partners and our wider community to ensure that we are developing and delivering services that work for everyone.

To find out more please email lina.middleton1@nhs.net