How to access

How can I see a physiotherapist?

We receive referrals from GP’s, Consultants and other health professionals, some of our sites also take self referrals. Once we have received your referral we will prioritise it to assess how quickly we need to see you. We try to see everyone as soon as we can and treat everyone with respect and dignity

If we need to see you quickly, you are very likely to get a phone call from us, offering you an appointment within one to two weeks. If you have had the problem for more than six weeks it is likely that you will be added to our waiting list. You will then be contacted by our Central Booking Department and offered an appointment. If we are unable to contact you by telephone an appointment letter will be sent to you in the post. You may then receive an automated telephone call or text message reminding you to attend your appointment.

If you do not attend your appointment and do not phone within 24 hours with a valid reason for not attending, you will be discharged.

If you cancel more than 2 appointments, without a valid reason, you will be discharged.

Self referral

You can access a self referral form here.  Please return it to us by:

Physiotherapy Central Booking Department,
Chippenham Community Hospital,
Rowden Hill, Chippenham SN15 2AJ


By hand: To your local physiotherapy department or to your GP practice who will put in internal post on your behalf