Our services will work together in integrated ways in partnership with patients, GPs and hospitals
Advice and resources on how to manage your diabetes
What to do if you are unwell
Certification of sick leave
The Community Diabetes Service is not able to offer advice about employment or to certify sick leave. For advice for those considered high risk, please visit the two following websites:
Advice and guidance and appointments contact details
A Diabetes Specialist Nurse is available Monday to Friday between 9:30am and 4:30pm. They can provide advice and guidance and urgent appointments. Phone the appropriate number below, leave a message and a nurse will call.
For urgent support outside of these hours, please refer to 111 online or telephone.
North, East and West – 01249 456483
South – 01722 425176
Outpatient diabetes management support, please use the form, here
Diabetes Structured Education (Type 1 and Type 2), please use the form, here
What is the service and what does it offer?
The service supports patients with complex diabetes management problems. Often this is by supporting or working with other clinicians so that they can manage the patient.
Where direct Diabetes Nurse support is required, this is increasingly offered to patients using Attend Anywhere, which enables the patient to receive a remote consultation via a smartphone or computer. Where this is not possible or appropriate, patients are offered either a telephone consultation or a face to face consultation in a convenient location.
If you are to have a consultation on Attend Anywhere, you will receive a letter or a text message from us with a link that you need to put into your smart phone or computer. Your nurse will see that you are waiting and start the consultation with you.
Patients are triaged and the most urgent patients being supported the same day. Most routine patients receive support within around six weeks.
Learning about diabetes is the key way that someone can take control of their diabetes. These courses help patients understand how diabetes and different foods affect the body. The Community Diabetes Service offers courses for both Type 1 and Type 2 patients.
We recommend patients complete our digital education courses. As soon as possible, face to face group sessions will also be organised.
For Type one patients, we offer Bertie Online
Bertie Online is free and available 24 hours a day, 7 days a week, to allow you to learn about your Type 1 diabetes whenever it suits you. Register online, complete the course and then, at the end of the course you will receive a certificate, which you can give to your Diabetes Specialist Nurse at your next appointment.
For Type two patients, we offer Oviva
Oviva programmes combine personalised, one-to-one care from an expert healthcare professional with the latest evidence on behaviour change. We use technology to help make improving your health easier from the comfort of your home.
To register for Oviva, send an email to the Wellbeing email address below, along with your name, address, GP practice and date of birth requesting that your details are passed to Oviva.
To contact the Wellbeing Team telephone 0300 79 00 567 or email firstname.lastname@example.org
Pens and Meters
We advise that people who take insulin for their diabetes have a spare insulin pen. If you do not have one, please discuss with your GP or at your next Diabetes Specialist Nurse or Consultant appointment. If you run out of insulin, contact your GP or pharmacist in the first instance, who should be able to provide a replacement on prescription.
If your meter stops working, please contact the company that made your meter. Their helpline should be able to advise or resolve the issue. Sometimes the issue is that the batteries have run out.