Patients & Carers

Equality, Diversion and Inclusion

Equality, Diversity and Inclusion

The principles of equality, diversity and inclusion are fundamental to the successful delivery of patient care and underpin our vision of best care for everyone. We’re committed to designing and delivering our services around the needs of individual patients and their families.

We aim to employ a workforce which is as representative as possible of Wiltshire’s population and are open to the value of difference;  we have different personalities, backgrounds, perspectives, and ways of doing things. We believe those differences bring out the best in us, helping to support the communities we work in across Wiltshire.

Our Equality, Diversity & Human Rights Policy sets out our commitment to the equality, diversity and inclusion agenda and associated legislation. The Workforce Equality, Diversity and Inclusion Group supports delivery of this agenda.  Above all, though, every member of staff, whatever their position, has a personal responsibility to contribute to a culture of inclusion which values everyone as a unique individual.

Your Views Count

We are very keen to involve our patients, carers, staff and members of the public in the continuing development of our equality, diversity and inclusion objectives. We invite you to contact us by emailing

Our Equality Diversity and Inclusion Aims

  • Provide the best possible healthcare services we can, making sure that they are accessible and delivered in a way that respects the differing needs of the individual.
  • Employ staff who are motivated because they feel valued for the contributions they make and the diversity they bring to Wiltshire Health and Care, who are well trained and who reflect at all levels the diversity of the population that we serve.
  • Embed our equality and diversity values into our policies and procedures, and our everyday practice.
  • Regularly monitor and report on our equality objectives, on patient and workforce information and on equality impact assessments to evaluate how we are doing and to set goals and actions in response.
  • Ensure that all services procured for Wiltshire Health and Care, and all staff working on behalf of us, understand and support our commitment to promoting equality and diversity in everything we do.

Equality Act 2010 – Public Sector Equality Duty  

The Public Sector Equality Duty covers protected characteristics as defined by the Equality Act 2010. These are Age, Disability, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex, and Sexual Orientation. The Duty requires public bodies to publish one or more objectives and report annually on progress against these objectives.

The general aims of the Public Sector Equality Duty are to;

  • Eliminate unlawful discrimination
  • Advance equality of opportunity
  • Foster good relations when exercising their functions

Accessible Information Standard

All NHS care providers are required to provide information in such a way to enable users with a disability, impairment or sensory loss to access its services.

This website has been built to be accessible to all and can be translated into 103 languages using the Google Translate button at the top of every page.

Equality Impact Assessments

We use Equality Impact Assessments (EIAs) to help us look at what impact an existing or proposed policy, procedure, practice or service is likely to have on different groups of people. They aim to eliminate discrimination and improve equality. EIAs assess a number of important areas, including race, disability and gender.

Gender Pay Gap

The Gender Pay Gap legislation requires all organisations – public and private – with over 250 employees to publish and report specific figures about their gender pay gap.  The gender pay gap is the difference between the average earnings of men and women, expressed relative to men’s earnings and is being reported by all Trusts in three categories – Hourly, Pay Quartiles, and Bonus Pay.

Equality Delivery System

The Equality Delivery System is a nine step process to support commissioners and providers to deliver better outcomes for patients and communities and better working environments for staff.

Workforce Race Equality Standard

The Workforce Race Equality Standard (WRES) which launched in 2015 aims to highlight any difference of treatment or experience between white and Black, Asian and Minority Ethnic (BAME) staff within the NHS. The WRES comprises nine indicators. Four of these are based on workforce data, four are based on data from the national staff survey and one indicator considers Board composition.

To review the latest Workforce Race Equality Standard report click here. 

Disability Confident

Wiltshire Health and Care is a Disability Confident Committed employer, reaching level 1 of the Government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.  We welcome being a member of the Disability Confident Scheme as an opportunity to actively demonstrate our commitment to changing attitudes towards disability.

Interpretation and Translation Services

This service is for patients with English language difficulties who require an Interpreter to communicate with staff on their hospital consultations or appointments. This service is also for deaf patients who require BSL interpreters and visually impaired patients can request documents in braille or large text.

The Interpretation & Translation Service can also arrange to translate documents upon request.

Patient Advice and Liaison Service (PALS)
Room 2060
Wiltshire Health and Care
Chippenham Community Hospital
Rowden Hill, Chippenham
SN15 2AJ

Tel: 0300 123 7797
Email :