Category Archives: News

We got the message loud and clear!

Wiltshire Health and Care staff were heartened to hear the community’s thanks by their enthusiastic clapping, cheering, hooting and whistling which resounded across the county yesterday evening.  Your support really does make a difference to our staff, who continue to work tirelessly to rise to the challenges faced in these unprecedented circumstances. 

Thank you Wiltshire!

Please continue to follow all the advice about social distancing and staying home. 

By doing this you will help to keep us safe, as we work to keep you safe.


Are you looking for a career change?

Wiltshire Health and Care were concerned to hear about the collapse of Thomas Cook on Monday, and the big impact on the communities in and around Wiltshire.

We understand that this is a difficult time for all involved, especially those who have lost their jobs.

Wiltshire Health and Care have a wide range of recruitment opportunities available and many with full training.  We could support you in a career change or develop the skills you already have; with a friendly, supportive organisation where employment comes with so many benefits.

Please browse our website to find out more about who we are and the services we provide to the communities of Wiltshire.

Call our recruitment team on 01249 456591 to find out how we could find the right job for you here at Wiltshire Health and Care.

Managing the respiratory patient at home

A group of our physiotherapists  have benefited from a free training day to help them prepare for a busy winter.

13 members of staff attended a Continuing Professional Development (CPD) day facilitated by Sally Cozens from Nippy Ventilators. This training was provided as part of the support given by the Jane McCauley Education Fund to support the development of Physiotherapists in Wiltshire.

The day was a great success and covered a range of topics which included a review of respiratory anatomy and physiology, respiratory diagnostics and management in the community for neurological conditions and practical sessions around managing equipment and troubleshooting NIV in the community.


Celebrating our long serving volunteers

Wiltshire Health and Care’s Long Service Awards event has taken place to recognise the hard work and commitment our volunteers have given to our Community Health Services across the county.

A group of 17 long serving volunteers gathered at the Grapevine Restaurant at Chippenham Community Hospital to receive framed certificates and engraved mementos presented by Wiltshire Health and Care Managing Director, Douglas Blair.

John Williams has volunteered at Trowbridge Hospital for 15 Years and was presented with an engraved paperweight. He said “As a retired driving instructor I needed to do some volunteering to fill in my time and I felt I wanted to give something back. One personal benefit has been discovering that I have Type 2 diabetes which I wouldn’t have known until probably too late!  Also the people I work with are fun, and as I do administration there is a sense of satisfaction in getting done what has been put aside for me to carry out each time I go in. It gives me a good sense of achievement and it has freed up NHS staff time to focus on other tasks.”

We have 194 volunteers in Wiltshire. Their roles include assisting ward patients at mealtimes; patient befriending on wards, sitting with ‘end of life’ patients, escorting inpatients to acute hospital appointments, administration and hospital gardening.

Voluntary Services Coordinator Suzanne Bennett, said: “I am always amazed by the kindness and commitment of volunteers who selflessly dedicate their free time for the benefit of our patients and staff. Offering a few hours a week can contribute to the wellbeing of our patients; ensure they are supported and that their stay in our community hospitals is comfortable.”

A volunteer’s experience with Wiltshire Health and Care is a happy, productive and  mutually beneficial partnership. If you know someone interested in joining our team please contact Suzanne on 01985 220779.

Wiltshire Health and Care rated ‘good’ by CQC inspectors

Wiltshire Health and Care, which provides adult community services in Wiltshire, has received an overall ‘good’ rating, with the majority of its services deemed ‘outstanding’ following its first official inspection of services.

Wiltshire Health and Care is a new partnership formed last year and helps to enable people to live healthy independent lives.

The Care Quality Commission (CQC) inspectors made scheduled and unannounced visits across the services, which are based on a number of sites including six community hospitals (including 4 inpatient wards) and two minor injury units.

In the CQC report, inspectors noted several areas of outstanding practice including the leadership of specialist community teams, patient involvement in stroke rehabilitation and innovative practices for managing continence care. Areas requiring improvement include staffing and administrative issues on minor injury units.

Carol Bode, Chair of Wiltshire Health and Care said: “I am delighted with the outcome of the CQC investigation, which accurately reflects the high standards of care that we deliver. We have a clear vision and strategy for the future and this review confirms that we are heading in the right direction.”

Douglas Blair, Managing Director of Wiltshire Health and Care said: “This is a real achievement, especially as we are a relatively new partnership.  I am particularly pleased that inspectors heard consistently good feedback from patients and carers.  This is a reflection of the commitment and care shown by all our teams.  This inspection gives us a strong foundation to build on, as we continue to deliver improved services.”

Dementia Engagement Report

Healthwatch Wiltshire is pleased to publish its latest dementia engagement report which was completed in partnership with Alzheimer’s Support.

The report is an evaluation of the provision and quality of dementia community services across Wiltshire.

The report can be downloaded here.

The project included:

  • Researching the provision of current services in order to get an up to date picture
  • Reviewing previous engagement data and carrying out some new engagement to find out what people think is important in dementia community services
  • Developing a quality framework for dementia community services which incorporates service user view

Do you have a learning disability? Don’t miss out on getting the very best healthcare

If you have a learning disability you can get extra support when visiting the doctor.

To get extra support and the very best healthcare you need to be on the learning disability register. Ask the receptionist at your doctor’s surgery if you are on the register. If you are not on the register then ask for an appointment with your doctor.

Being on the doctor’s learning disability register will help you get the best healthcare.

At the appointment tell your doctor you have a learning disability and would like to be added to the register. You can use this letter to tell your doctor you want to be added to the register.

Once you are on the register, ask your doctor if you can have a free health check every year. During this check your doctor will take a closer look at how you are doing – making sure you are healthy and stay healthy.

Your doctor can also talk to you about your Summary Care Record which is a short summary of your GP medical records. With your permission, other health and care staff can access your Summary Care Record so they know about the medicines you take and any allergies. This includes people who treat you in an emergency and in routine scheduled care (e.g.  hospital appointments). Tell your doctor they can add more information to your record so you don’t miss out.

Campaign launches to encourage those with a persistent cough or breathlessness to go to their doctor

Be Clear on Cancer is back with a respiratory symptoms campaign which will run across England. The campaign highlights that a cough for three weeks or more could be a sign of lung disease, including cancer and that if you get out of breath doing everyday things that you used to be able to do, like mowing the lawn, it could be sign of lung or heart disease, or even cancer.

While it may well be nothing serious, the campaign makes it clear that if you have either of these symptoms you should go to your doctor. Finding these conditions early makes them more treatable.

For further information search ‘Be Clear on Cancer’.

Act F.A.S.T. and call 999 at any sign of a stroke

The F.A.S.T. (Face, Arms, Speech, Time) acronym has featured in the advertising for a number of years and is a simple test to help people identify the most common signs of a stroke, and to emphasise the importance of acting quickly by calling 999.

F.A.S.T. teaches people what to look out for in themselves and in others:

  • Face – has their face fallen on one side? Can they smile?
  • Arms – can they raise both arms and keep them there?
  • Speech – is their speech slurred?
  • Time to call 999

There are some of other symptoms that people should be aware of as these may occasionally be due to stroke. These include:

  • Sudden loss of vision or blurred vision in one or both eyes
  • Sudden weakness or numbness on one side of the body
  • Sudden memory loss or confusion
  • Sudden dizziness, unsteadiness or a sudden fall, especially with any of the other symptoms

Acting F.A.S.T. as soon as stroke symptoms present themselves can not only save lives but potentially limit long-term effects. A stroke is a ‘brain attack’, caused by a disturbance in the blood supply to the brain. It’s a medical emergency that requires immediate attention. So recognising the signs of stroke and calling 999 for an ambulance is crucial.

Approximately 110,000 people have a stroke each year in England. It is the third largest cause of death, and the largest cause of complex disability; over half of all stroke survivors are left with a disability. The sooner somebody who is having a stroke gets urgent medical attention, the better their chances of a good recovery.

Act FAST. Make the Call. Dial 999.
Search ‘Act FAST’ for more information