About us We are an NHS partnership focused on community services in Wiltshire

Patient Records

How do I access my patient records?

You have the right to access the personal information Wiltshire Health and Care holds about you. You may ask to view your patient/health records in person, or you may ask for a copy of your health records.

There is normally a charge for providing a copy; the amount depends on the quantity and size of photocopies/print-outs, and on whether any x-rays or medical photographs are to be provided on CD. The charge will not exceed £50.

To request access to your patient records held by Wiltshire Health and Care:

We should be able to provide you with access to your health records within 40 calendar days, although we aim to do so within 21 calendar days wherever possible. Please note, we will need to confirm your identity before disclosing information or releasing photocopies.

How we use your personal information

Wiltshire Health and Care is registered with the Information Commissioner’s Office as a Data Controller, as required by the Data Protection Act 1998. Information about our registration, including in general terms how we use personal data, can be found in our Data Protection Register Entry Details.

Our Privacy Notice for Patients can be found here.

For further information, please phone us on 01249 456565 or email ask.wiltshirehealthandcare@nhs.net.